⚠️ If you are landing on this page, also check out Product Careers at UpMail to get a sense of the company as a whole. And the Design Career Framework for specifics about how we approach design at Upmail.

• USD$250 per day, freelance to get started but there is a permanent role available if this works out.
• Fully remote, though you’ll regularly need to overlap EST/UTC-5. We will NOT be considering people in UTC+3 and higher.
• Flexible working is available, e.g. a 4-day week
• You’ll be the only full time designer (though our CTO has a design background) and we work as a single team, you’ll have a lot of autonomy and direct influence.

What we’re looking for

A UX designer who can combine service design thinking with pragmatic UX design. You care about user needs, simple journeys, and iterating in small steps.

• 5-10 years experience in UX or service design roles.
• You’re excellent at mapping journeys and aligning services to real user goals.
• You know how to balance constraints: when to design inside them, when to challenge them.
• You prefer clarity over polish: first service design is most important, then UX.
• You enjoy lightweight, consistent UIs that “just work.” We aren’t aiming for UI polish for its own sake.
• You work iteratively, shipping thin vertical slices to validate workflows rather than designing horizontally across the whole product.
• You communicate clearly, in writing and diagrams. You help your peers see problems and solutions.
• You want to be part of a small, friendly team of people who ship things. We have a great working culture and sustainable pace.

⚠️ IMPORTANT: This role corresponds to a “3” in our Design Career Framework. This is how we evaluate candidates, so please read the framework carefully.

Specific responsibilities for this level

• 30% service design + UX research: refining customer goals, creating journey maps, and stress-testing workflows. Working closely with our sales and support team as user proxies, and customers themselves.
• 30% UX/UI design: producing pragmatic, lightweight designs that feel consistent and simple.
• 30% experimentation and collaboration. You’ll work closely with our CTO to co-ordinate technical planning with UX understanding.